Market Report
We have been rolling fees over this is why I have suggested these changes be included in our Ts and Cs. Some markets depending on why the market is cancelled offer a fee reduction of 50% we have discussed this in the past and agree and it is in our current TS and Cs. We have never implemented this change which was made 2023 as you can see in the Ts and Cs.
I am suggesting we formalise this arrangement, so people know where they stand rather than an arbitrary decision. The full rollover will only apply to the July and August market. My main reason for this is to encourage people to come. I am having a lot of stallholders not wanting to attend because the rain we get seems to be a lot heavier so they would rather not take the risk. People are applying and only wanting to come to the good months and this goes with some regulars as well. Since Covid and the current climate has changed a lot with regards to markets. The full fee rollover will only apply for the 2 months mentioned and only when we cancel on the Friday morning, so if someone cancels the Monday before they will not be entitled to a rollover as the previous market manager let people cancel on the Monday before the market, hence people dropped out and got a full rollover. At least a 50% cost will cover our costs. The chances of us cancelling 2 months in a row are slim! maybe. The problem for Kalamunda is more rain and easterly winds as we know. July this year was perfect.
Addressing your first question. Full rollover for stallholders if we cancel July, August months only. Other months 50% fee rollover.
For example, if we have to cancel September, the next invoice I send to stallholders that were to attend will $50. instead of $100.00. I spent 10 hours on Tuesday working out all the rollovers after the cancellation. Because payments had been made for September and some October because that is the way the system works I then sent $0.00 invoices to the relevant stallholders.
I hope this helps. My view is we need clarity and consistency. We will only cancel if we truly think there is a safety issue. In the past we have cancelled on the day. Most don't come it is unprofessional. I have received a lot of positive messages for cancelling early rather than waiting and doing so on the day.
We are due for a price increase. We have not had one for a long time it is a modest increase. The fact that we do roll fees over also in my view is justification. People pay $80. for a veranda site one table. $90. for a 3x3 being the current price.
Happy to answer any other questions I will do a revised TS and Cs and move some of the stuff to stallholder information. It is too long but there still needs to be clarity on what is expected, although stallholders don't seem to be so recalcitrant as in the past.
here.
Sheryl
